Help & support

  • Registration
    • First steps

      Opening your own Kajot online account is completely free and can be done in only a few steps.

      This is how it works:

      1. Opening an account
      2. Making a deposit
      3. Playing
      4. Winning

    • Open account

      After you have correctly completed all fields in the registration form, you will receive an e-mail with a code to validate your e-mail address. You simply enter it on the registration site, and then you can get started!

    • Minimum age

      By registering, you confirm that you have reached the legal minimum age of 18 years. Opening an online account and playing with casino software is strictly prohibited for persons below the age of 18! Therefore, Kajot-Casino reserves the right to perform random checks and lock relevant accounts until the user has provided proof of their correct identity.

    • Personal data

      We will not disclose your data to third parties at any time. Please refer to our General Terms and Conditions to learn more about our privacy policy.

  • My account
    • Child protection

      Among others, you have the following options to monitor or limit the internet access on your computer:

      • The "Net Nanny" software protects children from inappropriate websites.
      • The "CYBERsitter" filter program enables you to create a list of blocked websites.

    • Change password

      You may change your password at any time. To do this, please log in and click on Change password in the main menu.

    • User name forgotten

      If you have forgotten your user name, please send us your data using the contact form.

      We require the following information from you:

      • First and last name
      • E-mail address
      • Mail address

    • Password forgotten

      You have forgotten your password? No problem!

      Just click on Password forgotten in the main menu and enter your e-mail address (which you had provided when registering). You will then immediately receive an e-mail with a TAN code which you can use to log in to your account.

      As soon as you have been logged in, you can select a new password.

    • Lock account

      You may always lock your account for a defined or undefined period of time. To do so, click on "Lock account" in the main menu and define the duration for which the account should be locked. This lock may be loosened after seven days the earliest.

      After locking your account, you may

      • no longer play for real money;
      • still withdraw money from your account as before.

    • Close account

      To close your account permanently, please use our contact form and send us an e-mail with your contact information.

      We need the following information from you:

      • First and last name
      • E-mail address
      • Postal address

    • Gambling addiction test

      Gambling addicts will answer "Yes" to some of these questions. There are many organisations which can help you master this problem!

      • Do you neglect your family, work or job training in order to play?
      • Does gambling cause problems in your life?
      • Do you keep secret how much money you have lost?
      • Have you frequently continued playing until you have lost everything?
      • Do you play because you are bored or unhappy?
      • Do you play for money you need for your household/family?
      • Do you consider gambling a way to make money?
      • Do you neglect other tasks or responsibilities in order to play?
      • Do you feel guilty after playing?
      • Have you ever borrowed money from family or friends to finance your gambling?
      • Does the gambling cause you to sleep poorly?
      • Do you play to forget your worries or problems?

  • Deposit
    • Betting limit

      You can set a weekly limit for yourself under Betting limit. This limit takes effect immediately. The limit is loosened only after a waiting period of seven days.

    • Payment options

      Using our payment providers, you can make online payments easily, quickly and securely. Deposits are credited to your account immediately.

      To make a deposit, simply choose the desired amount under "Deposit" in the main menu and then select your preferred payment service provider on the next page, and you can start immediately!

    • Payment security

      Payment security is Kajot-Casino's highest priority!
      Our selected payment providers are constantly working on further developing their existing security systems. To ensure safe transfer of the payment data, we use state-of-the-art encryption technology

  • Withdrawal
    • Request a withdrawal

      Just enter the desired amount for withdrawal in the main menu under Withdraw and select your withdrawal service provider on the next page. For the withdrawal, you may only choose between payment methods you have already used to make deposits to your account.

    • Duration of withdrawal

      Withdrawals are authorised on the next possible business day already. The withdrawal time is 1-5 business days on average and depends on the withdrawal service provider.

    • Transfer security

      To prevent possible misuse of your data, all payment processes are encrypted by our payment provider.

    • Identity check

      Under "Identity check " in the main menu, you can upload a copy of your photo ID (passport, driver's licence, etc.) and proof of address (gas, water or electricity bill or registration certificate).

      The data may not exceed a size of 5 MB respectively per upload. The formats JPG, JPEG, GIF, PNG and PDF are supported.

      After a short review of your data, your account is approved for withdrawal. This method ensures that there is no unauthorised third party having access to your account and that you are of age.

  • My bonus
    • General Conditions for Bonuses

      To qualify for bonuses you must be an existing customer of KAJOT.

      KAJOT reserves the right to exclude any players from any promotions and bonuses without notification.

      Bonuses are personal and limited to one bonus per player, household, email address, IP address, credit card or bank account unless otherwise specified. Only one bonus can be redeemed per deposit. If You abuse the bonus by circumventing the system, all winnings derived by You from the abuse of the bonuses shall be deemed null and void.

      Bonuses are available on your account for 90 days. Should you not play within this time the bonus will be forfeit.

      In the event that a bonus payment is not made you must not start playing or you must stop playing immediately. Please contact KAJOT using the contact form or the live chat feature.

      Should You make a withdrawal request before claiming any bonuses, the bonus entitlement shall become invalid.

      The following games are exempt from unlocking the wagering requirements of the bonuses: BonusStar, Classic7, CrazyFruits, Fruit Machine27, HighFive, HotFactor, JokerDream, LuckyBar, Nitro81, Superlines2, Tropical7, BlackJack, Virtual games.

      The maximum bet allowed while a bonus is active is EUR 5.

      Unless otherwise stated in the promotional material, wagering requirements are of 40 times the bonus amount.

      Should You wish to make a withdrawal before the wagering requirements have been fulfilled, the amount of the bonus and any winnings shall be deducted from Your players account.

      Freespins are valid for one day.

      The maximum withdrawal of winnings originating from a 'no deposit' (free) bonus is EUR 50.

      KAJOT reserves the right to modify the structure of its bonus programmes and to exclude players without notification.

    • Welcome bonus

      To qualify for the Welcome Deposit Bonus you must be a new customer to KAJOT. Players who have already registered in the past and hold Member Accounts are considered to be existing customers.

      A minimum deposit of EUR 10.00 into Your Member Account is required in order to qualify for the KAJOT Welcome Deposit Bonus. The deposit must follow within 300 days of successfully registering.

      The Welcome Deposit Bonus will only be granted for the first deposit into your Members Account.

      The minimum Welcome Deposit Bonus awarded is EUR 10.00

      The maximum Welcome Deposit Bonus awarded is EUR 300.00

      The amount of the Welcome Deposit Bonus is 100% of the deposited amount.

      The Welcome Deposit Bonus offer is limited to one Welcome Bonus per player.

      In order to qualify for the Welcome Deposit Bonus, You must first validate your account via SMS text message.

      Once you have validated your account via SMS text message and made a deposit onto Your players account within 300 days of registering, You can claim Your Welcome Deposit Bonus by logging in and clicking on the link under MENU > MY BONUS.

      The Welcome Deposit Bonus will be credited to your players account whereby wagering requirements of 40 times the amount of the Welcome Deposit Bonus awarded apply.

      Please also read our General Conditions for Bonuses

    • Birthday bonus

      Players who have a fully registered account and have made a deposit will be awarded 20 free Spins on thir birthday.

      The Birthday Bonus Free Spins offer can only be redeemed once per player, per year.

      The Birthday Bonus Free Spins must be claimed by clicking on the link to be found under Menu > My Bonus

      The maximum win through Free Spins is EUR 30.00 Once the maximum win has been exceeded, all remaining free spins will be forfeited.

      Unless otherwise stated, the Birthday Bonus Free Spins are valid for 14 days only.

      Free spins can be redeemed on any of KAJOT's slots except Retro Wheels.

      Please also read our General conditions for Bonuses

    • Free Spins

      The Free Spin offer can only be redeemed once per player, household, e-mail address, IP address, credit card or bank account unless otherwise specified.

      The number of Free Spins can be seen in the promotion material.

      Any Free Spin offers are valid only for the time period stated in the promotion material.

      If a deposit is required in order to receive Free Spins, You must first place bets for the deposited amount before you redeem your Freespins. The minimum deposit amount has to be deposited at once. Should you withdraw money from your Members Account before the required amount of bets has been placed, you will forfeit the Free Spins and the associated wins associated with the offer.

      The maximum win through Free Spins is EUR 30.00 Once the maximum win has been exceeded, all remaining free spins will be forfeited.

      The wagering requirements can only be met through the playing of slots.

      If You do not redeem your Free Spins before collecting further Free Spins, the unredeemed free spins will be forfeited.

      Unless otherwise stated, Free Spins are valid only on the day on which they are awarded.

      Free Spins can be played on all Kajot-Casino slots. This does not include Retro Wheels.

      Unless otherwise stated, free spins without wagering requirements are only redeemable by players who have deposited and placed bets for the amount of the deposit.

      Read also the General Conditions for Bonuses.

      Download the General Terms and Conditions for all relevant information.

    • Registration Bonus

      A Player who uses the Registration Cash Bonus link and then completes the full registration process including confirming their e-mail address by entering the code in the confirmation e-mail sent to their e-mail address and validating their mobile telephone number by entering the bonus code which will be sent to their mobile phone by SMS, will be eligible to receive the Registration cash bonus.

      The registration process must be completed from start to finish without any interruption. Should the player discontinue the registration process for any reason whatsoever, they will forfeit the Registration Cash Bonus.

      The amount of the Registration Cash Bonus will be stated in the promotional material.

      The Registration Cash Bonus will be valid during the times stated in the promotional material.

      Wagering requirements apply to the Registration Cash Bonus. A Player will not be able to withdraw any winnings from the Registration Cash Bonus until they have wagered 20 times the amount of the Registration Cash Bonus.

      Bonuses which are not wagered within 3 months of being awarded will be forfeited.

      The Bonus is personal and limited to one Bonus per player, household, email address, IP address, credit card or bank account unless otherwise specified. If You abuse the Bonus by circumventing the system, all winnings derived by You from the abuse of the bonuses shall be deemed null and void.

      The maximum payout of winnings is limited to € 50. Winnings over €50 are forfeited.

      Excluded countries: Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Estonia, Georgia, Greece, Hungary, Kazakstan, Kosovo, Latvia, Lithuania, Malaysia, Malta, Pakistan, Poland, Romania, Russian Federation, Serbia, Thailand, Ukraine.

      Please also read our General conditions for Bonuses

    • Top 10 Players Bonus

      The amount of the Top 10 Players bonus is EUR 100 plus 50 Freespins.

      The Top 10 Players bonus offer is limited to one Top 10 Players bonus per player per Month.

      The sum of the Top 10 Players bonus is non-redeemable.

      At the start of each month, the Top 10 Players according to bet amount from the previous month will be collated.

      Free games will not be taken into consideration regarding the Top 10 Players Bonus.

      Your Top 10 Players bonus will be credited at the latest on the 5th of the month to Your players account.

      If you wish to know your place in the ranking, contact KAJOT using the contact form.

      Wagering requirements of 40 times the bonus amount apply

      Please also read our General conditions for Bonuses

    • Extra Free Spins

      The Extra Free Spin offer can only be claimed once per player on the day of the offer.

      In order to claim the Extra Free Spins bonus offer, you must make a minimum deposit of the amount, as stated in the promotional material, on the day of the offer.

      You are compelled to wager the amount of the minimum deposit on the day of the offer at least once.

      The amount of Extra Free Spins, as stated in the promotional material, will be credited to your account on the following day.

      Extra Free spins can be redeemed on any slot game apart from Retro Wheels within 24 hours from their activation.

      The maximum win through Extra Free Spins is EUR 30.00 Once the maximum win has been exceeded, all remaining free spins will be forfeited

      If You do not redeem your Free Spins before collecting further Free Spins, the unredeemed free spins will be forfeited.

      The Extra Free Spin offer cannot be combined with any other Kajot offers.

      Read also the General Conditions for Bonuses.

      Download the General Terms and Conditions for all relevant information.

    • Extra Cashback Bonus

      The Extra Cashback offer can only be claimed once per player on the day of the offer.

      In order to claim the Extra Cashback bonus offer, you must make a minimum deposit of the amount, as stated in the promotional material, on the day of the offer.

      You are compelled to wager the amount of the minimum deposit on the day of the offer at least once.

      The amount of Extra Cashback, as stated in the promotional material, will be credited to your account on the following day.

      The Extra Cashback Bonus is awarded on the difference between your bets and your wins (as long as your bets are more than your wins), up to a maximum of the Extra Cashback Bonus percentage of the difference between your deposits and your withdrawals (as long as your deposits are more than your withdrawals).

      The amount of the extra cashback will be rounded down to whole Euros.

      Wagering requirements of 30 times the amount of the Extra Cashback Bonus awarded apply.

      The Extra Cashback offer cannot be combined with any other Kajot offers.

      Read also the General Conditions for Bonuses.

      Download the General Terms and Conditions for all relevant information.

  • Loyalty Benefits
    • Loyalty Program

      You are required to have deposited money into Your players account in order to qualify for the Loyalty Program.

      Loyalty Program Cashback

        The Cashback percentage is 5%.
        In order for You to receive the Loyalty Program Cashback, your bets must exceed Your wins and your deposits must exceed your withdrawals.
        Every month 5% of the difference between Your bets and Your wins for the previous month will be credited to Your Members Account in the next month up to a maximum of 5% of the difference between Your deposits and Your withdrawals from the previous month.
        If You do not play in one month, then the Loyalty Program continues as soon as You have played.
        The Loyalty Program Cashback will be credited to Your Members Account on or before the 15th of the month.
        The amount of the Cashback will be credited to Your Members Account in whole Euro amounts.
      Loyalty Program Monthly Draw
        All players who are entitled to receive Cashback under the Loyalty Program and whose deposits exceed their withdrawals by EUR 50.00 or more are also eligible for the Loyalty Program monthly Draw.
        Players who have won a prize in the Loyalty Program Monthly Prize Draw will be exempt for the next 4 draws.
        Winning players will be informed directly and the prize sent to them by post. Their first name and nickname may be published on our homepage.

      Read also the General Conditions for Bonuses.

      Download the General Terms and Conditions for all relevant information.

    • VIP Club

      To qualify for the VIP Players Club You must be an existing customer of KAJOT and have a KYC approved account.

      The VIP Players club is by invitation only! The invitation will be extended to players whose bets exceed:

        EUR 10,000.00 in one month
        EUR 20,000.00 over a three month period
        Or whose total bets since registering exceed EUR 50,000.00 and whose deposits exceed their withdrawals by at least EUR 500.00.


      On acceptance of the invitation, a VIP Welcome Bonus of EUR 200.00 will be credited to Your Members Account. This Bonus is subject to wagering requirements of 30 times the amount.


      VIP Players club Members are not entitled to Cashback under the Loyalty program.

      VIP Cashback:
        In order for the VIP Cashback to be awarded, your bets must exceed your winnings and your deposits must exceed your withdrawals.
        10% of the difference between Your Bets and Your wins up to 10% of the difference between Your deposits and Your withdrawals from the previous month will be credited to Your Members Account, in the following month.
        If You do not place bets in one month, then the VIP Cashback continues as soon as You have placed bets.
        The VIP Cashback will be credited to Your Members Account on or before the 15th of the month.

      VIP Players Club Members are not entitled to the Top 10 Player Bonus.

      Top 10 Players VIP Bonus
        The amount of the Top 10 Players VIP Bonus is EUR 100 plus 100 freespins.
        The Top 10 Players VIP bonus offer is limited to one Top 10 Players VIP bonus per player per Month.
        The sum of the Top 10 Players VIP bonus is non-redeemable.
        At the start of each month, the Top 10 VIP Players from the previous month will be collated according to bet amount.
        Free games will not be taken into consideration regarding the Top 10 Players VIP Bonus.
        Your Top 10 Players VIP bonus will be credited at the latest on the 5th of the month to your players account.
        If you wish to know Your place in the ranking, contact KAJOT using the contact form or the live chat feature.
      VIP Quarterly Prize Draw
        Only VIP Players Club members who have placed bets over EUR 50,000.00 in the previous quarter will be eligible to participate in the prize draw.
        VIP Players club members who have won a prize in the VIP Quarterly Prize Draw will be exempt for the next 4 draws.
        The winner will be informed via e-mail and his nickname will be also displayed on the website.

      You will be entitled to a birthday surprise to be determined by KAJOT.

      If You as a VIP Player do not deposit for 6 consecutive months, You will forfeit Your membership of the VIP Players Club. Should You wish to become a member again after this time it is only under the same conditions as becoming a member for the first time whereby the VIP Welcome bonus is not payable a second time.

  • Technical questions
    • My game does not load

      If a game you have started does not load, please delete your browser's cache.

    • I do not receive e-mails

      Some e-mail provider may possibly categorise our e-mails as "spam" and automatically redirect the messages to the "junk" folder. Please add our e-mail address to your list of secure contacts.

    • System requirements

      To achieve an optimum result, please make sure you are using the most current browser version. In addition, you need Flash Player version 9.00 or higher to be able to use our games. In addition, you should activate JavaScript in your browser.

    • Connection lost during the game

      Your score is concurrently logged in the game server. If your connection fails while you are winning, your win will be credited to your account at your next login or after 20 minutes the latest.

    • Connection issues

      If the server has lost the connection for a short time, please wait a few minutes and then try to login again.

  • Data protection
    • Personal data

      Kajot-Casino only stores and processes personal data in accordance with the Maltese data protection act and other relevant provisions and legal notices to be observed within the scope of the General Data Protection Regulation (GDPR). Kajot-Casino strives to exercise best practice in communicating with its players.

      Kajot-Casino guarantees to its players that their personal data

      • are processed in accordance with the rights of the respective player;
      • are processed fairly and legitimately;
      • are collected only for a certain and legitimate purpose;
      • are collected appropriately, relevantly and not excessively for such purpose;
      • are used correctly and in their updated form;
      • are stored securely;
      • are not stored longer than required for their purpose;
      • are not transferred to countries not following the same principles;
      • are used for marketing purposes pursuant to the so-called "opt-in principle".

    • Storage of personal data

      No personal data we collect using this website will be stored longer than necessary for the purposes for which they are processed.

    • Disclosure of personal data

      Kajot-Casino will disclose personal data only if obligated to do so at the direction of the authorities and/or according to the provisions under applicable law.

      In addition, Kajot reserves the right to pass on personal data to relevant recipients if Kajot has a justified reason to suspect irregularities affecting a Kajot-Casino account.

      The player has the right to demand access to their own personal data and to rectify incorrect or inappropriate data or to erase them. The player selects their password and their user name themselves. Therefore, the player is responsible for not sharing this information.

    • Cookies

      The Kajot-Casino portal uses cookies for the following purposes:

      • to identify the player's preferred language and to select it automatically as soon as the player returns to the site;
      • to ensure that the player receives all bonuses they are entitled to;
      • for the website traffic analysis of Kajot-Casino, enabling us to make appropriate improvements;

      If you wish to change or restrict your consent in any way, please feel free to contact us at support@kajot-casino.com.

    • Statement of consent

      By providing their personal data and registering with or logging into Kajot-Casino, the player gives their consent to Kajot-Casino processing and disclosing their personal data in the manner set down in our guidelines. If you wish to change or restrict your consent in any way, please feel free to contact us at support@kajot-casino.com.

    • Marketing

      Kajot-Casino may send newsletters containing advertising offers, bonuses and freespins to all players.

      You may unsubscribe from our newsletters directly at any time by clicking on the "unsubscribe" link you can find in the footer of our promotional newsletter. You may also waive receiving this newsletter and other promotional offers using the Kajot-Casino website. Click on My data in the main menu and deactivate the option "Yes, I want to be informed about offers and bonuses."